Q: What do I do if my product is defective?
A: Please complete a “Returns/Replacements” form and include your contact information along with the item number and a defect description.
A customer service representative will be in contact upon receipt of your communication. Please refrain from mailing or disposing of the product until a customer service representative has contacted you.
Q: How do I place an order?
A: We have four convenient ways to order.
Online: www.buythecasesales.com
Shop our website and place your selections into your shopping cart. Once finished, proceed to check out. Visa, Master Card, American Express and Discover cards are accepted along with checks and money orders.
Phone: 877-711-3086
Monday – Friday; 11 am – 8 pm CST, our knowledgeable customer service representatives will be happy to assist with your purchases.
Fax: 877.711.3086
Complete your order form and be sure to include your name, address, phone number, and charge card number and expiration date. If more than one order form is needed, please include your name and phone number on each additional sheet. Include the area code and phone number for yourself, as well as your recipients.
Mail: Send your completed reorder form or provide the item number, quantity desired, brief description of the product you would like along with your contact information to:
8532 South Oketo Ave
Bridgeview, IL 60455
Please note payment in U.S. dollars must accompany all orders.
Q: How do I place an order and have it shipped outside the U.S.?
A: International orders can be placed online, by phone, fax or mail. We can ship outside the U.S.; however, duties and taxes plus additional shipping rates may apply.
A: The Order Comments field is used to provide specific shipping information for an order. This information will assist the carrier in delivering your package. For example, “Leave package at front desk” or “Signature is required for UPS shipments
Q: I don't have a credit card, are there other ways I can order?
A: Yes, online you can also place an order with payment of a mailed check or money order. Once completing your order, provide a copy of your order confirmation along with your check or money order payable to "Buy The Case Sales” remitted to:
Buy The Case Sales
8532 South Oketo Ave
Bridgeview, IL 60455
Q: How can I check the status of my order?
A: Registered shoppers can check the status of orders online by logging into their My Account. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative
Non-registered shoppers can either submit an “Order Inquiry” online and include the order number or call customer service toll-free at 877-711-3086 for order status information.
Q: How can I track my order?
A: Shoppers who opt-in to receive emails on their orders at the point of purchase will automatically receive an email when their order is shipped. This email will provide necessary tracking information.
Registered shoppers can also view the tracking information for their orders online by logging into their My Account. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative
Non-registered shoppers can either submit an “Order Inquiry” online and include the order number or call customer service toll-free at 877-711-3086 for order tracking information.
Q: How do I make an exchange or return
A: Please submit a “Returns/Replacements” inquiry. Complete the form and be sure to include your contact info, item number and a reason for requesting an exchange or return. A customer service representative will contact you to assist with the issue.
Please do not send products back without first contacting us for assistance.
Q: How do I sign up to receive promotions?
A: Periodically promotions and special offers are sent to our customers through emails and special mailings. Registered customers can opt-in to receive promotions and offers through My Account Communication Preferences
A: From time to time we offer special promotions or incentives to our valued customers. These promotions may be communicated via email and may include a promotion or source code that is required to receive the special incentive. These special offers are not usually advertised and are only offered through the use of promotion or source codes. To sign up for such special offers, update your communication preference page when you register. You can select your preference for how, when and what you want to hear from us.
A: Our orders are normally processed within 24-48 hours from time of receipt and shipped “Standard” arriving in 7-10 business days from the date your originally placed your order. To receive faster service of your order, you have two expedite shipping options providing receipt of your order in 2 – 3 business days. When checking out of your shopping cart, change the shipping selection from “Standard” to either “Priority”
A: To save your payment information for recurring use, simply register online and maintain your account online through our Quick Checkout feature. Our secured shopping allows you to store not only your credit card payment information, but also frequently billed or shipping addresses, shipping preferences, order notifications and quick lookup of previous orders.
A: Paying by check or money order is easy and now available online. We offer the convenient payment option of sending in a mailed check/money order in addition to credit card payment online. When checking out, you will find two payment options available – credit card or mailed check – simply select the mailed check option and include the appropriate check number or 000 for money orders. At the completion of your order, print a copy of your order confirmation page for your records and include a second copy with your payment remittance. Don’t forget to include your order number on your check. Mail your check/money order to 8532 South Oketo Ave, Bridgeview, IL 60455.
Please note orders with payment by mailed check/money order will not be processed until payment is received. Upon receipt of payment, your order will be processed and shipped.
For convenient tracking of your order, don’t forget to register at My Account and receive up-to-date information on your order including when we received your payment, when your order processed and shipped. Additionally, registration has benefits like quick online reorders or previous orders, personalized communication preferences and management of your account online.
A: The Credit Card Identification Number (CCID) is required for all transactions with American Express, Discover, Visa and MasterCard. The CCID is an added security feature used by your credit card company to protect you against online fraud. Because the CCID number is not printed on your receipts, it helps to ensure that someone is not using your credit card information fraudulently. The digits are printed on your card, rather then engraved on the plastic like the digits of your credit card number. The CCID is used to verify you have possession of the credit card you are attempting to use. For your safety, we only accept credit cards with a CCID number.
Visa, MasterCard, Discover: The Credit Card ID (CCID) is a 3-digit security code printed on the back of your Visa, MasterCard or Discover Card. The number appears on the signature strip after the last four digits of your account number. The signature strip may contain your entire account number or just the last four digits of your account number. Either way, the CCID will appear after the last four digits of your account number.
American Express: On American Express cards, the CCID is 4-digits and appears on the front of the card above your account number to the far right.
A: Registered shoppers can enable the Quick Checkout feature providing faster checkouts using frequently-used, stored information. Convenient for frequent shoppers, it allows for auto-population of essential information like billing and shipping addresses, shipping method, telephone numbers and email address. Additionally, credit card payment information can also be securely stored.